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What do we need to know to test your broadband?

We have the know-how and equipment to get to the bottom of the problem for you and test things at the various stages to get the level of performance you need. Take a look at some of the things that it’d be useful

for us to know:

 

• Who is your broadband supplier?
• What service are you on with them?
• What speed do you currently get?
• Do you have all your account information?
• Are you in contract and for how long?
• Is your choice based on performance or cost?

 

 

A slow internet connection can literally bring your life to a standstill, we’ll help you work out if you can get a quicker connection.
What do we need to know to test your broadband?

HOW CAN WE HELP?

What do we need to know to test your broadband?

 

We have the know-how and equipment to get to the bottom of the problem for you and test things at the various stages to get the level of performance you need. Take a look at some of the things that it’d be useful

for us to know:

Essential details
  • Who is the current broadband supplier?
  • What service was agreed with the supplier?
  • Can we be authorised us to speak to them?
  • What speed is the broadband at the moment?
  • Where in the property is the internet master socket?
  • What is the broadband telephone number?
  • Was and is the choice based on performance
    or cost?
Other useful information
  • Is the house alarm connected to the phone line?
  • How many phone sockets are in the property?
  • How many phone lines does the property have?
  • When does the contract with the supplier expire?
  • Which broadband modem & router is being used?
  • Is the broadband system wired or wireless?
  • Can you supply us with all the account information?
“Many things can affect your broadbandperformance from the location of yourrouter, to the material of your doors andwalls through to what your neighbours areup to!”